1) General information

1.1. We are Precision Marketing Group a company registered in England with the company number 5322235. Our registered office is at 89, High Street, Hadleigh, Ipswich, IP7 5EA.

1.2. These Terms and Conditions of Sale set out the legal terms that apply when you place orders for Product through our website. You must read these Terms and Conditions carefully and agree to accept the Terms and Conditions before we will accept an order from you. If you do not accept these terms and conditions, you may not be able to purchase Products through this platform.

1.3. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If there is something within these terms which you don’t understand, please contact us for further information.

2. Defined terms

2.1. Product or Products – Items offered for sale through our Hana Direct Sales Platform.

2.2. Hana Direct Sales Platform – The medium controlled under these terms through which we offer Products for sale through our website.

3. Orders

3.1. Order requests may be placed by you through our Hana Direct Sales Platform. We will review your request and indicate to you our acceptance by order confirmation which we will send to the email address you have provided to us. On acceptance of your order a contract will come into existence between us. We request that you review the confirmation to ensure that the Products that you have ordered are correct. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed

3.2. Acceptance of all orders is subject to the professional discretion of our pharmacist. You must provide accurate responses to the questions that we ask when you register about your health and your current medical situation to enable us to assess whether the medication is suitable for you. In some cases, our pharmacist will need to contact you directly and ask you further questions. If this is the case, then your order will be marked as ‘Needs Approval’ until a pharmacist has managed to contact you. Depending on the information you provide, our pharmacist will then approve or cancel your order.

Other reasons where we may not be able to provide you with your order request may include: - lack of product availability, errors in pricing and/or production description.

3.3. We will assign an order number to your order request and quote this as a reference in any communication that we may have regarding the order. We request that you also quote this reference when contacting us in relation to the order.

3.4. We may need certain information from you so that we can accept your order and provide the Products to you, for example, your name, your email address, telephone number, credit card number, the expiration date of your credit card, billing address and delivery address. Please be reassured that your details will only be stored for the purposes of processing this order, and in case we need to contact you with any questions relating to this. We do retain your details after completion of your order request, but only to ensure we can fulfil our contractual obligations to you. Further information relating to how we collect, manage, store and process personal data can be found in our Privacy Policy.

3.5. The Products sold through the Hana Direct Sales Platform are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe Products are being ordered in breach of this provision.

There are two ways you can order Hana Direct on our website.

One Time Purchase. You can purchase from us as a one-time purchase providing you meet the following criteria: you are female, at least 18 years of age and above and a resident of the UK. If you are under the age of 18 and in need of contraception, please speak to your healthcare provider.

Subscription Service. To place an order on our website using our Subscription Service option, you must first register your details and create an online account with us. You can register for and purchase the products through our website provided that you are female, at least eighteen (18) years old and a resident of the UK. You must provide all details that we request during the sign-up process, including the details of a valid UK credit or debit card in your name.

You (as the subscriber) upon acceptance of these terms and conditions agree to a minimum subscription period of 3 months. Upon acceptance of these terms and conditions you hereby agree to pay the monthly subscriptions fees shown on the Hana Direct website for the Minimum Term. Please note that we will not dispatch further orders or collect any payment from you until you have confirmed that there have been no changes in your medication since your last order.

You must notify us as soon as possible if there are any changes to your health or current medication which could affect your use of the medication. If you subscribe for repeat orders, we will send you a reminder email prior to your next despatch asking you to confirm that there has been no change to the information you have provided to us concerning your health and current medication. If you do not respond to our request for confirmation, then this will delay your order as we cannot dispatch your order until we have received confirmation that your medical circumstances have not changed. Alternatively, some changes may require our pharmacist to contact you. Depending in the information you provide our pharmacist will approve or cancel your order.

By signing up with Hana Direct, you are creating a secure online electronic patient record with us which will contain the following information:
- A record of these Terms of Sale and the Privacy Policy which you accepted;
- Your personal details;
- Your consultations and Checklist answers.

If there are any changes in your medical condition (new diagnosis, new medication, etc.) you are required to email us on This email address is being protected from spambots. You need JavaScript enabled to view it. to let us know or to update your account details on the ‘My Account’ page of the website if you subscribe. Any updates in your medical situation could affect your suitability to take the medication.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. Please contact us if you believe that someone has accessed your account without your permission.

Please do not register more than one account with us and be sure to give us your correct name, address, date of birth, email and telephone number. Failure to do so may result in the cancellation of your account.

If you want to cancel your subscription.

You can cancel your order at any time before it is despatched by contacting us via email or telephone in plenty of time. You will receive a full refund using the method of payment that you used to pay for the products.

Unfortunately, once your medication has been despatched, you will be unable to cancel your order, return the medication or receive a refund (unless what you have bought is faulty or misdescribed).

Exercising your right to change your mind (Consumer Contract Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.

When you don't have the right to change your mind. You do not have a right to change your mind in respect of:
(a) the medication; or Cancelling a subscription. If you want to cancel a subscription order, just contact us to let us know. The contract will not end until [30 working days] after the day on which you contact us. We will refund any advance payment you have made for products which will not be provided to you. For example, if you tell us you want to end the contract on 1 January we will continue to supply the products until 1 February. We will only charge you for supplying the products up to 1 February and will refund any sums you have paid in advance for the supply of the products after 1 February.

4. Order Amendments Changes

Made by you

4.1. If you wish to make changes to your order prior to shipment contact us by phone on 01284 717692 or at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will advise you if the changes are possible and if whether they will result in changes to the price and / or delivery schedule.

4.2. We will require you to confirm that you accept all changes that may result. If we cannot make the change or the consequences of making the change are unacceptable to you, you may end the contract at no cost to yourself.

Made by us

4.3. We may make changes to your order, the products or these terms and conditions:
(a) to reflect changes in relevant laws and regulatory requirements; and (b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the products.

4.4. We will not make any other changes to your order, the products or these terms and conditions without discussing such changes with you first. If we do make any such changes, we will notify you before the change takes effect and you may then contact us to end the contract and receive a refund for any products paid for but not received.

5. Product Recall

5.1. Hana is a licensed medicine MA PL17836/0015. Legal Category P (Pharmacy Medicine). As such, we are under an obligation to maintain procedures for identifying and tracing each unit, lot or batch of Hana and, where appropriate, components of the Product.

5.2. We are also under an obligation to establish and maintain procedures to control any adverse events relating to the use of Hana, and product that does not conform to specified requirements and may recall non-conforming product at any time where required by law or at our own discretion.

5.3. Should we identify non-conforming product that are deemed necessary to recall we will contact you and request the affected products be returned to us at the earliest opportunity. All costs related to the return of non-conforming Products will be borne by us.

5.4. We will refund, or at your request, replace non-conforming Products. All costs including original shipment costs will be refunded. Where replacement is requested costs of any additional transportation for the return of non-conforming Product and its resupply will be borne by us.

6. Delivery

6.1. We will offer different delivery methods that incur a variety of delivery charges. You will be able to select which service you require depending on your required schedule. Delivery charges for each type of service will be clearly displayed on our website when they are offered to you or may be obtained by calling our customer services on 01284 717692.

6.2. We will always aim to despatch orders in accordance with the specified delivery times.

6.3. If applicable, it will always be clear on the order documentation the charges that have been made for delivery.

6.4. An email will be provided confirming your delivery when we confirm acceptance of your order.

6.5. If supply is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

6.6. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or a signature is required, our delivery partner will follow the standard procedure it applies if a product cannot be delivered. This will normally include leaving notification of the failed delivery with instructions on what will happen next.

6.7. If, despite our (or our delivery partner’s) reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may terminate the contract and return the Products.

6.8. If you do not provide the necessary information to us at the time of placing an order, or within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract. We will not be responsible for supplying Products late if this is caused by you not giving us the information we require within a reasonable time period of it being requested.

6.9. We may delay supplying a Product to you if:
a) in some cases, our pharmacist will need to contact you directly and ask you further questions. In this case, your order will be marked as ‘Needs Approval’ until a pharmacist has managed to contact you. Depending on the information you provide, our pharmacist will then approve your order or cancel this, depending on how long it takes for our pharmacist to contact you, this may result in a slight delay to your order.

b) you fail to make payment to us for the Product;

c) if we suspect any order or transaction to be fraudulent or suspicious;
Should we delay supply and the amended delivery date does not meet your requirements you have the right to refuse to accept the Product. If you choose to refuse the Product, we will refund the costs of the Product.

6.10. You will assume the risk for the Product once it has been delivered to the delivery address which you specified when ordering the Products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the Product from the delivery address which you specified.

6.11 Once your order has been approved by a pharmacist, we will dispatch it using Royal Mail 2nd Class unless you have paid for our premium service where our specialist courier DPD will despatch your order.

6.1.2 Delivery costs. The costs of delivery (if applicable) will be as displayed to you at the checkout stage before you place your order. If you subscribe for repeat orders and pay through our renewal service we reserve the right to change our delivery costs at any time provided we give 10 working days’ notice in writing to you in advance of any such change.

6.1.3. We cannot guarantee the exact time and day of delivery on our standard orders. We recommend that you allow up to four working days from approval of your order by our Pharmacist.

7. Your Rights to End a Contract

Product Which is Faulty or Not as Described

7.1. In the event a Product is found to be faulty or not as described (including Product that is damaged on receipt), you may return it to us for investigation. Please contact us on 01284 717692 to report this and obtain a returns reference, returns form and shipment labelling.

7.2. Precision Marketing Group will investigate returns that are alleged to be faulty or not as described. You will be kept informed of the progress of any investigation and may be contacted if additional information is required.

7.3. Where Precision Marketing Group find the Product to be faulty or not as described a full refund will be provided including any delivery charges that were added to your order. Your statutory rights will not be affected provided the Product in question is returned to us.

7.4. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01284 717692 or write to us at This email address is being protected from spambots. You need JavaScript enabled to view it.

7.5. Please contact our customer services by phone on 01284 717692 or email at This email address is being protected from spambots. You need JavaScript enabled to view it. to obtain a returns reference. A Returns Form quoting this reference must accompany the returned goods to enable us to facilitate a refund. Returns must be sent within 14 days of you notifying us of your wish to change your mind, you will be responsible for the cost of the return postage.

How We Will Refund You

7.6. Where a refund is applicable we will refund the price paid for the Product and in the case of faulty goods the costs of any shipping charges that were incurred. Refunds will be provided within 14 days of receipt of the Product or completion of our investigation and will be by the method of payment you used to purchase the Product.

7.7. Where you are exercising your right to change your mind refunds will not be possible where the packaging or the tamper evident labelling has been damaged. It will be your responsibility to ensure returned Products are effectively packed to prevent damage during return postage.

8. Our Right to End the Contract

8.1. We may end the contract at any time if: -
a) You fail to make any payment to us when it is due;
b) You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products, for example, your delivery address; or
c) You do not, within a reasonable time, allow our delivery partner to deliver the Products to you.

9. Price and Payment

9.1. The price of the Product will be the prices displayed on our website at the time you place your order request. The price charged will be clearly stated on your Order Confirmation and Invoice.

9.2. If the rate of VAT changes between your order date and the date we supply the Product we will adjust the VAT that you pay, unless you have paid for the Product in advance of the change to the VAT rate.

9.3. Normally you will be required to make payment for the Product before it is provided to you, unless otherwise agreed between you and Precision Marketing Group. You will be required to submit payment details through our Hana Direct Sales Platform.

9.4 You represent and warrant that: -
a) You have the legal right to use any credit cards or other payment methods used to purchase the Product.
b) That the information that you supply is true, correct and complete.

10. Responsibility for Loss or Damage



a) We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

b) We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services.

c) We are not liable for business losses. As a consumer we only supply the Products for to you for domestic and private use. If you use the Products for any commercial or business or re-sale purpose our liability to you will be limited as set out below.


a) Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable), or fraud or fraudulent misrepresentation, or any liability where it would be unlawful to do so.

b) Subject to clause 10.2(a) above, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us.

c) Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited the fees paid by you for the Product under such Contract

11. Transfer, Application and Jurisdiction

11.1. Subject to the terms of our Privacy Policy, we may transfer our rights and obligations under these terms to another organisation.

11.2. You may only transfer your rights or your obligations under these terms to another person or entity if we agree to this in writing.

11.3. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

11.4. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

11.5. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

11.6. These Terms and Conditions constitute the entire agreement between us in relation to your orders for the Products. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these Terms and Conditions and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms and Conditions.

11.7. The Terms and Conditions of Sale and contract is governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with the Terms of Sale and the Contract to the exclusive jurisdiction of the English courts. If you are deemed a consumer and live in Scotland or Northern Ireland, you can bring legal proceedings in the Scottish, Northern Irish or the English courts.

Last updated 4th January 2021
Precision Marketing Group 2021 All Rights Reserved. This site is brought to you by Precision Marketing Group, Precision House, Lamdin Road, Bury St Edmunds, IP32 6NU.
Hana is a registered trademark of HRA Pharma Limited.